Do you want to work for the market leading SaaS-based Product Information Management (PIM) software provider? Are you looking for a culture with a strong entrepreneurial spirit driven by a sales-oriented leadership team?

inRiver is a highly ambitious, global company with great growth in the SaaS industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented team where our strong High Five culture provides a collaborative platform to support our globally growing organization.

About the role & the team

inRiver is expanding its sales team to support our continued growth. As an Account Manager, you will be responsible for the retention and growth of inRiver’s customers in North America. This position will build and maintain relationships with the key accounts to ensure the continuation of business and customer satisfaction.

Key Responsibilities

Maintain and build relationships with key accounts, customers and partners.
Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
Serve as resource to customer in providing updates on inRiver capabilities and aligning to current and potential use cases….always keeping an eye out for what they could be doing better or next Product SME at all times, providing customers information around new features, feature changes, and updates
Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
Use account planning skills to best position inRiver for success and to enable the proper forecasting and goal setting

Requirements

2+ years of experience in enterprise account management or business development in a SaaS company.
Drive system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, and cross-functional project management.
Experience with strategic account planning techniques
Familiarity with PIM/DAM/MDM or broader ecommerce ecosystem solutions desired
Experience in the utilization of a CRM to support account planning

Soft Skills

Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
Excellent Presentation Skills – The ability to present dynamically through story telling
Ability to drive and increase knowledge sharing and collaborative behaviors
Experienced in writing, executing, and reporting on business plans.

Core values / Behavioral requirements – a high five mentality

The successful candidate will be self-motivated and driven individual who takes great responsibility for their actions and performance. You have the ability to build relationship with customers and effectively interact with team members. We also want you to embrace our core values: