Product Documentation & UX Writer

As inRivers Product and UX writer you set the tone for content and drive cohesive product narratives across platforms and touch-points
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Are you our wordsmith who has a passion for product documentation and a flair for UX/UI product narratives? This dual role suits someone with a structured, hands-on approach who excels at collaboration and can step back to see the bird’s eye view. If that sounds like you, read on.

Inriver is a highly ambitious, global company with 40% growth in the software industry. At inriver, you work in an entrepreneurial atmosphere underpinned by our guiding values. You team up with amazingly talented people where our strong High Five culture provides a positive, collaborative platform supporting our globally growing organization. 

As inriver’s Product Documentation and UX Writer

  • You set the tone for both product documentation and the text that enables users to navigate our products easily and accomplish their intended goals. The split of this dual role is 70% product documentation and 30% UX/UI.
  • You’re responsible for creating and driving cohesive product narratives across platforms and touchpoints.
  • As our resident scribe, you work on various product documentation and UX design-related jobs, including collaborating with researchers, product managers, engineers, product marketing, legal, and customer operations to help establish a connective language and a unified voice.
  • You help define the style, structure, and tone of product content added to our knowledge bases.
  • You manage the taxonomy for our entire offering and the documentation strategy. In addition to creating and managing all product documentation-related, you craft text that enables users to efficiently use, navigate, and get the most out of our products. For example, this includes user navigation, error messages, on-boarding flows, feature naming, tool-tips, and other components that facilitate the end-to-end user experience.  And it's not only in English. 
  • Working with our translation partners and product development organization, you ensure the internationalization and localization of the UI, so users clearly understand it in all relevant languages.
  • As well as being a storyteller, you have an analytical, data-driven mindset to enhance the different user testing scenarios, usability studies, and optimize copy to enhance product growth.

Requirements 

  • Fluent in English and other languages as a bonus
  • At least 2 years software experience or similar (B2B highly technical products like medtech, industrial or other)
  • Proven track record of product documentation writing skills in English
  • Experience in technical terminology, able to set strategy for content creation 
  • Ability to create UI texts and technically complex software documentation 
  • Knowledge of the UX/UI processes
  • Be able to communicate persuasively, and articulate client value through stories and impact value propositions 
  • Documented i18n/l10n experience 
  • Preferred minimum Bachelor degree (Communication, Software Engineering) or equivalent of 5 years in a similar role 

Who are you? 

  • A wordsmith and a storyteller 
  • You enjoy collaborating with your colleagues and have a good sense of humor
  • You can capture the essence of conversations in writing  
  • You are structured and meticulous in your approach 
  • You are a self-starter, who is goal oriented and takes responsibility 

And of course, we’re looking for someone to live and embrace our core values 

  • We act responsibly 
  • We have fun while winning 
  • We take action 
  • We simplify 
  • We are trustworthy 

- No one is as smart as all of us! 

 

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Södra Tullgatan 4
211 40 Malmö Directions sales@inriver.com +46 40 97 38 80 View page

Amsterdam

Barbara Strozzilaan 201
1083 HN Amsterdam Directions View page

Stockholm

Mäster Samuelsgatan 36
111 57 Stockholm Directions View page

Goal-oriented, hardworking, dedicated, and good fun.

Our global team of inriverians is a dedicated team of professionals where each individual contributes to the strength of our company. We all work toward our common goal of bringing a truly extraordinary PIM solution to the market. Together, as a team, we create global SaaS solutions that are both agile and smart. 
Want to join our fast-growing, global team? 

Already working at inriver?

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