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Director, Expert Services

Take part in leading and developing our amazing expert services team.
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Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?  

inRiver is a highly ambitious, global company with 70% growth in the software industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our growing organization.  

We invest in your professional growth and with us you develop your skills playing a crucial part in shaping the market for Product Marketing and Product Information Management – right in the center of the global digital transformation. 

The Business Consultant team

Business Consultants are a crucial part of our Services department. The team has a focus on implementation support. We work with both new and existing customers from different industries and our goal is to make sure that customers get an ongoing and increased value from our services. 
As a team we are ambitious, we have fun together and we learn something new every day.   

About the job

The team is responsible for helping Partners successfully implement and support inRiver products and services.
The scope is to on-board and enable new and existing partners, support them through implementation projects, identify skills gaps & development needs, measure Partner performance and evolve the Expert Services offerings. 

In essence; making Partners successful in making Customers successful.

We would like you to

Motivate and lead  
The team through high-performance and strong value-based leadership and day to day management. Establish priorities and align efforts across teams for consistent and effective service delivery.Proactively assess and identify skills gaps and create plans to develop team members and by scaling 

Grow and mature the business
Through innovative and professional development of methodology, thought leadership, points of view, and best practices. Integrate and market these assets across our internal business, our Partner base and Customer base to support growth goals

Build consulting methodology, project and partner delivery framework,
Enhancing quality of projects, increasing partner performance and decreasing time to value. Leveraging industry methodologies, tools, and partners to enhance our consulting culture and Service offerings.
Ensure framework consistency in processes, project approach (inRiver best practices and guidance), and collaboration across the Global Services organization. 

We would love if you have

  • Education – Bachelor to Master level
  • +5 years leadership experience
  • Experience of leading teams in different locations
  • Experience of leading leaders
  • Enterprise & Global Customer experience
  • Well versed in prioritizing incoming and ongoing issues with resource allocation
  • Proven track record of organizational change management,
  • Leading a consulting business and building and growing teams

As a person we would like you to have a strong self motivation and persistence, you are in equal measure business and solutions oriented and with a dash of tolerance to stress or rather a calm demeanor. 

If you feel this role is a fit for you, please let us know by applying. 

We look forward to hearing from you.

Also - Our core values mean everything to us. 

  • We act responsibly
  • We have fun while winning
  • We take action
  • We simplify
  • We are trustworthy

- No one is as smart as all of us!  

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Core Values & A High Five mentality

inRiver teams inspire and contributes to customer success all over the world. As a team, we work together to make an impact and help our customers thrive and grow their business – celebrating and sharing our wins. The inRiver values guide our every-day actions helping us make a difference. 

We act responsibly
We have fun
We take action
We simplify
We are trustworthy

No one is as smart as all of us!

Goal-oriented, hardworking, dedicated, and good fun.

Our global team of inRiverians is a dedicated team of professionals where each individual contributes to the strength of our company. We all work toward our common goal of bringing a truly extraordinary PIM solution to the market. Together, as a team, we are creating a first-rate software platform that is both agile and smart.
Want to join our fast-growing global high-five team? 

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