Inriver is an ambitious, global company with high growth in the software industry. At inriver, you would be an integral part of our team which is guided by our values and work in an entrepreneurial atmosphere. We team up with talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization.

So, you ask what the team does and who we are?

The team has a focus on implementation support and ongoing training and services for users. We work with both new and existing customers from different industries and our goal is to make sure that customers get an ongoing and increased value from our services. We are ambitious, we have fun together and we learn something new every day.

Let’s get into the details!

We’ll look to you to own our Expert Services SaaS projects, as the SaaS Project Manager, you will be focusing on facilitating internal and external detailed software implementations and integrations. You will manage projects throughout their lifecycle ensuring that critical requirements are identified, work is prioritized, and all customer data processes, milestones and metrics are met in an efficient, successful way. You’ll use the best tools for the job to clearly communicate objectives and progress, as well as influence employees and clients to deliver projects on time, on budget and on strategy. You will play an integral part in building a culture of accountability and an agile response for everything yet to come.

For this role, we need someone who can articulate an inspiring version and keep all the details in order. Someone who believes in clear expectations and driving success through transparency, someone who is invigorated by challenges and engaged with team to overcome them. Understand the importance of effective communication in order to ensure timely deliverables.

What your role may entail?

• Lead projects through the implementation of formal processes and stages in order to successfully complete client and partner deployments
• Identify and document all tasks and deliverables creating and maintaining a project plan along with the other standard project management practices
• Ensure that all requirements are captured, and that scope is clearly defined
• Use various project management methodologies including applying agile principles, such as agile ceremonies from daily standup calls, prioritization meetings, retrospectives and others
• Provide necessary documentation to track the team’s throughput efforts
• Assist in the preparation of statements of work as well as the planning of resources to complete that work
• Manage and facilitate the communication and workflow across all key functions
• Create and maintain project-tracking issue and risk plans that drive action
• Manage project budgets, timelines, resources, and deliverables
• Review and ensure the overall quality of deliverables
• Demonstrate credibility and garner confidence from clients regarding professional services projects and data deliverables
• Establish the foundation for a culture of accountability, responsiveness, flexibility, and results

What we look for.

• 3+ years practical experience with Project Management, especially related to SaaS implementation and platform integration engagements
• Demonstrated expertise in Project Management tools and techniques, including Project Management Software (JIRA, Asana, Trello, or other related platforms), scheduling tools such as Google Sheets and Excel to track team performance and milestones
• Experience managing complex projects and applying agile methodologies
• Experience with process improvement to help the team run more efficiently
• Basic ability to understand and communicate technology terms to non-technical entities
• Demonstrated ability to manage/influence a portfolio of projects directly or indirectly
• Excellent verbal and written communication skills, including effective technical writing skills and strong interpersonal communication
• Experience working with cross functional teams to meet delivery deadlines
• Excellent time management skills ensuring things stay on track and determining lead time to make sure things are getting out on time
• Internal drive and accountability to ensure the team is meeting timelines outlined for deliverables

What is the inriverian Culture?

The inriver culture is about being a purposeful, active member of a team, and giving back to the greater community. We call this “asONE” and it is key to what we do and how we act across the organization. The idea is simple, but the message is strong. We move asONE in everything we do. We have five core values centered around the underlying principle that “No one of us alone is as smart as all of us together.”