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Business Systems Analyst

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Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?  

inRiver is a highly ambitious, global company with 50% growth in the software industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization.

About the job & the team

inRiver Services Operations team supports systems, tools and processes within the Services team. The role is to support the Services operations by identifying operational problems, involving stakeholders to find root causes, driving and implementing solutions as well as reporting on progress and outcomes.

Responsibilities

  • Investigate and understand root causes for issues in Services operations
  • Develop actions, solutions and work-arounds to solve operations issues
  • Proactively eliminate operational problems by studying operating targets, processes, Services team performance and Industry trends'
  • Provide support and guidance on development and implementation of operations initiatives
  • Assist in the development and maintenance of operational standards and procedures
  • Initiate continuous process improvements to improve operational effectiveness
  • Measure, follow-up and report on Operations initiatives
  • Ensure operational alignment with inRiver’s and Services values and goal

Qualifications

  • Strong communication and customer interaction skills
  • 8-10 years’ professional working experience
  • +5 years’ experience in customer facing roles
  • Proven track record of problem solving and process development
  • Excellent written and verbal communication skills in English

Personal traits

  • Self-driven, flexible & dependable 
  • Analytic and focused on problem solving 
  • Highly organized and efficient
  • Strongly service minded 
  • High integrity

 

Of course, we also want you to live our core values:  

  • We act responsibly
  • We have fun
  • We take action
  • We simplify
  • We are trustworthy

– No one of us is as smart as all of us!

We look forward to hearing from you.

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Or, know someone who would be a perfect fit? Let them know!

Core Values & A High Five mentality

inRiver teams inspire and contributes to customer success all over the world. As a team, we work together to make an impact and help our customers thrive and grow their business – celebrating and sharing our wins. The inRiver values guide our every-day actions helping us make a difference. 

We act responsibly
We have fun
We take action
We simplify
We are trustworthy

No one is as smart as all of us!

Goal-oriented, hardworking, dedicated, and good fun.

Our global team of inRiverians is a dedicated team of professionals where each individual contributes to the strength of our company. We all work toward our common goal of bringing a truly extraordinary PIM solution to the market. Together, as a team, we are creating a first-rate software platform that is both agile and smart.
Want to join our fast-growing global high-five team? 

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