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Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?

Are you a motivated, passionate, and productive Techie who want to be part of delivering the future of PIM Service (Product Information Management Service)? Look no further and come join our global, hardworking, and fun-loving Support team!

inRiver is a highly ambitious, global company with 50% growth in the software industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization. 

We invest in your professional growth and with us you develop your skills playing a crucial part in shaping the market for Product Marketing and Product Information Management – right in the center of the global digital transformation.

Our support team ensures a top tier dedicated delivery and are hiring great people to help us build a team that will excel. Your chance is to help us build and be a part of the journey.

We are now looking for an Application Support Engineer to join our team in Chicago.

Forget the traditional categories of first, second- and third-line support. You will balance the work between complex technical issues and how to’s. No day will be the same as you dive into logs and backend code, communication with customers and partners from across US, working closely with our Business Solution Architects, Developers and Cloud Engineers. As part of our Global Services team you will be representing inRiver but not only as the responsible for making sure our users are successful in utilize our Service but also to build trust throughout the customers journey.

Our Global Support team has the responsibility to provide world-class support to all of our customers and partners to help them achieve their goals using our PIM Service, apps and integrations. The team is spread between Sweden and US and composed of driven team players who work closely together to provide timely, pragmatic, and relevant solutions. We proactively work with colleagues across the organization to find answers, acquire expertise, and challenge engineering and product areas. Teamwork is vital to what we do and who we are, and we are committed to sharing knowledge within the team and our inRiver Community to help each other improve. If we have the knowledge we shall share it!

As an Application Support Engineer, you will...

  • Own and resolve support requests from our customers and partners
  • Troubleshoot and provide creative solutions to complex technical problems
  • Reproduce and debug issues across our PIM product, apps and integrations
  • Collaborate closely with your colleagues, development, and cloud team to meet customer requirements and deliver solutions in a timely manner
  • Responsible for honoring our SLAs
  • Contribute to our knowledge platform and inRiver community
  • Teamwork and network both with our internal inRiver teams but also with our customer and partner community
  • Possess the ability to cooperate and work with all sorts of personalities   

You must...

  • Have excellent customer service skills and have previous experience in providing customer service
  • Have an analytical mindset and enjoy solving problems
  • Lead colleagues and customers in order to deliver timely solutions
  • Work in a pragmatic and solution-oriented way
  • Have extensive application & software support experience
  • Have knowledge of .Net (C#), SQL and software development
  • Have experience in troubleshooting Microsoft Stack and MS environments
  • Be naturally curious and willing to learn new skills in a fast-paced environment
  • Provide excellent documentation skills
  • Learn quickly and remain adaptable
  • Speak and write in English to an excellent level
  • Hold a degree in computer science, software engineering or have the equivalent experience

We prefer if you...

  • Have experience working in an issue tracking system like Zendesk or similar.
  • Have experience from similar systems like e-commerce, CMS or others
  • Have previously provided technical or developer support at a technology company
  • Have experience in SaaS support
  • Knowledge about the PIM domain
  • Knowledge about DAM related systems and services
  • Adobe InDesign experience 

We’re looking for someone to live and embrace our core values; 

  • We act responsibly
  • We have fun while winning
  • We take action
  • We simplify
  • We are trustworthy

- No one is as smart as all of us! 

The position is based in Chicago , US. If you feel that you are the ONE we are looking for, do not hesitate, complete your application. Apply as soon as possible as we are working continuously with the applications for this assignment.

We look forward hearing from you!

 


Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues

Chicago, IL

125 South Wacker Drive
60606 Chicago, IL Directions +1 312 988 0904 View page

Goal-oriented, hardworking, dedicated, and good fun.

Our global team of inRiverians is a dedicated team of professionals where each individual contributes to the strength of our company. We all work toward our common goal of bringing a truly extraordinary PIM solution to the market. Together, as a team, we are creating a first-rate software platform that is both agile and smart.
Want to join our fast-growing global high-five team? 

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Already working at inRiver?

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