Senior/Strategic Account Manager

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Do you want to work for the market leading SaaS-based Product Information Management (PIM) software provider? Are you looking for a culture with a strong entrepreneurial spirit driven by a sales-oriented leadership team?

inRiver is a highly ambitious, global company with great growth in the SaaS industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented team where our strong High Five culture provides a collaborative platform to support our globally growing organization.

About the role & the team

inRiver is expanding its sales team to support our continued growth. As a Senior Account Manager, you will be responsible for the retention and growth of inRiver’s largest and most important customers in North America. This position will build and maintain relationships with the key accounts to ensure the continuation of business and customer satisfaction.

Key Responsibilities

  • Develop a trusted advisory relationship with key accounts, customer stakeholders and partners at all levels
  • Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
  • Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
  • Serve as resource to customer in providing updates on inRiver capabilities and aligning to current and potential use cases….always keeping an eye out for what they could be doing better or next Product SME at all times, providing customers information around new features, feature changes, and updates
  • Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
  • Use account planning skills to best position inRiver for success and to enable the proper forecasting and goal setting

Requirements  

  • 7+ years of experience in enterprise account management or business development in a SaaS company.
  • Drive system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, and cross-functional project management.
  • Experience with strategic account planning techniques
  • Familiarity with PIM/DAM/MDM or broader ecommerce ecosystem solutions desired
  • Experience in the utilization of a CRM to support account planning   

Soft Skills

  • Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling 
  • Excellent Presentation Skills – The ability to present dynamically through story telling
  • Ability to drive and increase knowledge sharing and collaborative behaviors 
  • Experienced in writing, executing, and reporting on business plans.

Core values / Behavioral requirements – a high five mentality: 

The successful candidate will be self-motivated and driven individual who takes great responsibility for their actions and performance. You have the ability to build relationship with customers and effectively interact with team members.  We also want you to embrace our core values: 

  • Have fun while winning!
  • Be agile and move fast
  • Simplicity in everything we do
  • Building trust
  • Embrace responsibility
  • No one of us is as smart as all of us!

Or, know someone who would be a perfect fit? Let them know!

Chicago, IL

125 South Wacker Drive
60606 Chicago, IL Directions +1 312 988 0904 View page

Goal-oriented, hardworking, dedicated, and good fun.

Our global team of inRiverians is a dedicated team of professionals where each individual contributes to the strength of our company. We all work toward our common goal of bringing a truly extraordinary PIM solution to the market. Together, as a team, we create global SaaS solutions that are both agile and smart. 
Want to join our fast-growing, global  team? 

Already working at inRiver?

Let’s recruit together and find your next colleague.

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