Customer Success Manager
Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated, and skilled people?
Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong culture provides a collaborative platform supporting our globally growing organization.
We are now looking for a Customer Success Manager to join our team in Malmo, Stockholm, Amsterdam or in the UK.
About the role
Inriver is passionate about making customers successful by ensuring they get maximized value from the PIM with the best possible solutions to scale their business through the PIM.
The Customer Success Manager has the drive and passion to guide and advise customers throughout their inriver journey. The Customer Success Manager will drive product adoption that generates business value for inriver customers while working tirelessly to ensure positive Customer Health and satisfaction in close collaboration with partners and inriver teams. You will align closely with customers to jointly build a success strategy in line with their goals and support their needs as they evolve with us with a consultative approach. This position is an integral part of our long-term relationship with customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of that partnership.
Customer Success at inriver focuses on the customer experience and ensuring each client is fully onboarded, realizing value quickly and ultimately generating outcomes that lead to long-term customer lifetime value.
Qualifications:
- Minimum Bachelor’s degree in business, computer science, or IT related field, Master’s in business or related field preferred
- Minimum of 2 years Customer Success/Consultant experience
- Experience working in a performance driven culture with goal setting and defining & measuring customer KPIs
- Strong communication and customer interaction skills
- Excellent written and oral communication skills in English. Preferred if you speak Swedish, Danish or Norwegian.
- Demonstrated ability to be proactive and take initiative to get things done
- Ability to work in a fast paced, multiple account environment
- Proven team player
Technical:
- Experience understanding of SaaS/Cloud solutions and technology desired.
- Understanding of organizational change management
- Able to interpret technical requirements and translate solutions to involved parties up to C-level or enterprise level customer stakeholders
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Experience using inriver PIM, other PIM solutions and integrations highly desirable
- SalesForce, Zendesk, CRM experience highly desired
Why Join Us:
At inriver, you'll be part of a dynamic team driving innovation in the SaaS industry. We offer competitive compensation, remote work flexibility, and opportunities for professional growth in a collaborative environment.
We look forward to hearing from you!
- Department
- Global Services
- Locations
- Amsterdam, London, Malmö, Stockholm
- Remote status
- Hybrid Remote
what makes us unique?
At inriver, we are committed to upholding a set of core values that guide our actions and decisions every day. These values define who we are as an organization and shape our company culture. They serve as a foundation for building trust with our clients, partners, and within our teams.
These values are more than just words—they are the principles that guide our actions and help us build a positive and successful future together. We encourage everyone at inriver to live by these values in their everyday work.
It's not individual values, but the combination of the three that makes us inriver.
About inriver
Inriver powers the entire product journey at every touchpoint. The composable inriver PIM solution, with built-in digital shelf analytics and integration capabilities, connects to your digital ecosystem with flexibility and ease so it grows as your company grows. With more demands on product data than ever before, B2B and B2C enterprises need a PIM solution that supports the entire product cycle, from sourcing to decommissioning and every stage in between.
Inriver helps brands, manufacturers, and retailers turn product information into strategic assets, maximizing profitability at every touchpoint for 1,600+ global brands. Headquartered in Malmö, Sweden, and with offices all over the world, inriver has a team of over 375 people ready to strengthen your product journey. For more information, visit inriver.com.
Customer Success Manager
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