At Inriver, we believe in empowering our customers and partners to achieve their full potential. As the Director of Client Solutions, you will play a crucial role in shaping the future of our partner network and driving success for both our customers and partners. You will be part of the Client Services Management team and have an active role in supporting our sales and partner teams globally.

We are looking for a Director of Client Solutions to join our Client Services team. You will lead a dynamic team dedicated to empowering our customers and partners to successfully implement Inriver products and services. The scope of this role is to ensure successful Inriver product and service implementations, reduce time to value, and provide best practices and guidelines.

The role and areas of responsibility

Motivate and lead a high-performance Client Solutions team:

• Provide strong, value-based leadership and day-to-day management
• Lead by example through collaboration with colleagues, building cross-regional and cross-functional relationships.
• Support, evolve and grow the team members

Manage commercials:

• Support sales in selling our services
• Manage the PnL
• Drive profitability
• Allocate resources Successful

Implementations:

• Support partners throughout implementation projects, offering expert consultancy and ensure compliance to best practices.
• Monitor and measure partner performance, identifying areas for improvement and development.
• Establish and maintain quality standards for all implementations, ensuring consistency and excellence.
• Continuously drive maintenance and improvement of implementation standards.

Strategic Development:

• Evolve the Client Solutions offerings to meet changing market demands, customer, and partner needs.
• Drive standardization of implementation tools, methods and packages to ensure fast, efficient and effective projects reducing cost and effort.
• Build-out Inriver’s delivery capabilities around implementations and solution consultancy.
• Collaborate with other departments to align Client Solutions with overall company goals and strategies.
• Customer and Partner Engagement:
• Build and maintain strong relationships with our customer and partner network.

Required Skills & Qualifications:

• +5 years in similar leadership roles
• Strong leadership and team management skills.
• Experience in professional services, including strategic planning and execution.
• Demonstrated ability to build, grow, and manage high-performing teams.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to drive innovation and improvement.
• Business- and solutions-oriented, with a focus on driving profitability.
• Ability to build and maintain strong partner relationships.
• Experience within the PIM space is beneficial.

Join Inriver Where Our Core Values Drive Collaboration, Growth, and Success!

• We are Invested – We lead by example, take ownership, and deliver on our promises.
• We are Inclusive – We believe the best solutions come from diverse minds working together. No one is as smart as all of us.
• We are Ingenious – We cultivate curiosity, value forward-thinking, and never stop learning.

Ready to for a new and exiting challenge?

Let’s Talk.

Apply now and let’s build something amazing—together